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JOBS


 

About the Company

Mack Weldon is reinventing men’s basics. We believe that men’s underwear, undershirts, t-shirts and socks need a serious upgrade, and we’re delivering it. Comments like “Mack Weldon is the iPhone of underwear” and making Business Insider’s short list of “New Yorks Next Big Startups” makes us think we’re on to something.

We launched in mid-2012 and have been gathering loyal followers. Our small team is led by digital and apparel pros with a track record of success. We are backed by a highly motivated group of professional and strategic investors.

We're looking for smart, ambitious people to join the team. Specifically (for now) in these roles:

Production/Product Development Manager (Full-time)

Brand Marketing Lead (Full-time)

Digital Marketing Manager (Acquisition) / Growth Hacker (Full-time)

CRM Manager (Full-time)

Customer Service / Experience Expert (Part and Full-time)

Interested candidates for all roles should exhibit these qualities:

  • Highly motivated, over achiever, team player, facilitator
  • Entrepreneurial spirit/mindset, flexibility toward dynamic change
  • Direct, honest communication style
  • Roll up sleeves type of approach
  • Highest level of integrity
  • An "Out of the Box" thinker who is both creative and innovative
  • Propensity to succeed both personally and professionally
  • Focused on achieving results and exceeding goals and objectives
  • Must have a positive "can do, whatever it takes to get the job done" attitude
  • Ability to think strategically while maintaining focus results and execution
  • Sense of humor (Seinfeld fans a plus)

If this describes you, please email a cover letter and resume to jobs@mackweldon.com unless otherwise specified, with the relevant job title in the subject line. 


 

Production/Product Development Manager

 

We are seeking a Production/Product Development Manager for our growing e-commerce business.  We're looking for a dynamic individual who will lead their area of operation for the entire company and ensure the team executes to meet business objectives and goals, by establishing best practices and courses of action for challenges and opportunities as they happen.

  • Ensure accuracy and clarity of team’s execution of product from style creation to garment purchase to communication of daily activities
  • Partner with Design/Merch/Planning team to maintain optimal production efficiency and identify any challenges against the planned allocation and production levels.
  • Purchase production in accordance to demand and review needs on a weekly/monthly basis
  • Confirm assortments in operating system and manage intake
  • Costing-Confirm, negotiate, track costing for product line. Partner with cross functional teams to insure Company product margin requirements. Maintain costing sheet
  • Responsible for accuracy and timeliness garment and maintaining desired fulfillment rates
  • Communicate clearly with manager and elevate issues that impede ability for team to achieve desired results
  • Prepare appropriate reports/T&A to be reviewed with team prior to monthly shipping
  • Manage and delegate workload appropriately
  • Work in tandem with Design to implement/initiate development/sourcing of TechPacks, Fabric, Trim, and Packaging
  • Production purchases, proper management of goods purchased to avoid additional cost implications, management of desired inventory levels, costing negotiations with vendors

Qualifications: Candidates should have 5+ years of experience working in merchandise operations.

  • Ability to work across teams within the company whose information and support is essential to the execution of daily task
  • Communicate internally with Planning, Production, Design, Marketing, Warehouses, and Traffic departments and externally with Vendors, Agents and Appropriate Accounts
  • Ability to synthesize, analyze, and communicate information collected from internal systems and external resources within the company to execute daily functions
  • Work under tight deadlines and provide detailed feedback to stakeholders
  • Comfortable in a small, fast-paced, startup environment
  • A self-starter with a sense of humor, relaxed demeanor, and an innate ability to get things done

Background and Experience: Positive, high-energy individual that possesses a “no task is too small” attitude

  • Bachelor’s Degree in Global Supply Chain, Fashion Merchandising, Business, or related field
  • Excellent written, verbal, and interpersonal communication skills
  • Strong analytical and computer skills
  • Ability to lead a team and inspire collaboration
  • Demonstrated experience in bringing flexibility and proactive capabilities to the production processes
  • Detail oriented with strong multi-tasking and organizational skills

Compensation and Perks: We offer a competitive start-up compensation package along with benefits and equity with regular access to a senior leadership team and, if appropriate, lots of underwear, socks, T’s and sweats. 


 

Brand Marketing Lead

 

This is a highly creative role that requires an ability to think and plan strategically, while operating in a very hands-on manner. You will drive all key areas of brand marketing including: PR, Brand, Events, Social, Content and partner closely with our creative team. We are looking to engage both new and existing customers with well-coordinated campaigns across all major touch points. In addition, you will help craft and evolve our brand story.  Candidates should have experience managing real world marketing (press events, guerilla marketing) and corporate communications (press, blogger relations, industry/trade).  

  • Report to CEO, work closely with founders, oversee all brand initiatives   
  • Lead cross-functional brand marketing programs involving creative, PR, content, social, events and partnerships
  • Evolve brand guidelines and voice; maintain brand book
  • Lead strategic planning around key brand initiatives (social responsibility, retail partnerships and collaborations)
  • Create pitches for PR outreach including key talking points; manage agency
  • Support new product launches and introductions 

Qualifications: Candidates should have at least 5-7 years of experience working directly for a consumer/fashion brand with an emphasis on digital. 

  • Experience crafting and communicating brand stories (consumer, press)
  • Excellent writing skills and ability to oversee all copywriting
  • Manage brand marketing budget – proven ability to deliver high ROI
  • Ability to lead, hire and manage a small team (3+ people)
  • Sense of humor, self-starter, etc.

Commitment: We are looking for both full-time and part-time employees, including potential weekend availability. 

Background and Experience: Positive, high-energy individual that possesses a “no task is too small” attitude

  • Extremely organized and detailed oriented
  • Ability to multitask, set priorities and take initiative
  • Possess an entrepreneurial spirit and desire to grow with the company
  • Strong Excel, PowerPoint, and Google e-mail/calendar/doc skills
  • Have a 4-year college degree 

Compensation and perks: We offer a competitive start-up package along with benefits and equity with access to a senior leadership team and, if appropriate, lots of underwear, socks, tees and sweats.


 

Digital Marketing Manager (Acquisition) / Growth Hacker

 

We are looking for a driven, analytical, and creative thinker to help run our online customer acquisition campaigns. You will be responsible for growing our customer base of highly loyal customers by scaling existing new search & paid social marketing strategies and developing new channels.

What you’ll do:

  • Manage and optimize day-to-day major digital marketing channels including Adwords (search, display, shopping), Bing, Facebook, and other self-serve paid channels with rigorous attention to CPA.
  • Continuously test and optimize new acquisition channels, audiences, bidding strategies, targeting options, creative, and copy
  • Analyze site browsing behavior data to inform new user experience designs and functionality, in some cases unique to specific channels/campaigns/ads
  • Use web analytics and business intelligence tools such as Google Analytics and internal dashboards coded in SQL to better understand our customers and exploit those insights in marketing campaigns
  • Report to Director of Marketing

Candidates should have at least 1-3 years of experience working directly in online marketing ideally at a consumer technology, apparel, or retail company focused on acquisition, or a digital marketing agency.

How you work:

  • Ability to both drive strategy & follow strategy for the day-to-day execution of numerous marketing campaigns in a fast-paced startup environment.
  • Part data scientist, part Don Draper; you love using data to inform decision-making and growth strategy, but you also apply intuition and entrepreneurial thinking to growth hack and scale campaigns.
  • Deep interest in acquisition and experience technologies of other e-commerce companies and digitally native companies.
  • Posses outstanding problem-solving skills with a proven ability to analyze large amounts of data and convert insights into actionable initiatives
  • Deep experience in SEM, Search / Display Advertising Platforms, Google Analytics, & maybe even programmatic display buying + content marketing.
  • Check results/CPAs on the weekends not because you have to, but because your day is better knowing what they are.

Who you are:

  • A self-starter with a sense of humor, relaxed demeanor, and an innate ability to get things done.
  • An excel beast, working knowledge of SQL is a big plus.
  • Possess an entrepreneurial spirit and desire to grow with the company.
  • Have a 4-year college degree.
  • Google / Bing paid search certified (preferred)
  • Have the ability to multitask, follow directions, set priorities, and take initiative.

Since you’re not a host (West World reference), tell us:

  • Your favorite podcast & email newsletter.  
  • The best Facebook ad you’ve seen recently
  • An ad copy idea for the first Mack Weldon underwear ad you’d launch
  • Fill in the blank: You’ve created more Facebook ads than you’ve _______

Please send all resumes to zach@mackweldon.com


 

CRM Manager

 

The CRM Manager is responsible for our proactive customer outreach, (mostly by email for now), to create meaningful relationships with our customers. We believe our customers are smart people who don’t want to be bombarded with typical emails about sales and updates. So we favor smart, personalized, meaningful messages delivered in a timely manner.

So what’s that really mean? In this role:

You…

  • Help with the planning and own the execution of CRM strategies that encourage customer loyalty and engagement
  • Love and understand data analysis to guide the team’s work. You know what to look for, how to get it, and how to communicate it to the rest of the team. (familiarity with SQL a big plus)
  • Identify opportunistic customer segments and deploy personalized email campaigns based on browsing and shopping behavior
  • Manage a campaign from concept to execution, including post-send analysis
  • Work well with cross-functional teams (design, marketing, product, customer service and tech) to design, write, build and affect analyze customer behavior data
  • Coordinate CRM efforts with acquisition marketing and site merchandising teams to deliver strong, consistent campaigns that elevate results
  • Have a sense of humor. We take our work seriously but not ourselves
  • Have an entrepreneurial spirit and enjoy solving problems creatively
  • You can code HTML emails and have experience with ESPs and BI tools

We…

  • Value empathy, candor, intellectual curiosity, humor, patience and positive energy.
  • Appreciate creative problem solving and an entrepreneurial “I’ll figure this out” spirit.
  • Encourage new, innovative ideas to reinvent tried-and-true tactics
  • Are a close-knit team that works hard and appreciates a work-life balance that isn’t one-size-fits all.

Background and Experience

  • At least 2 years experience in CRM marketing with a focus on email campaigns
  • Knowledge of email deployment and coding best practices
  • Project management experience; strong organizational skills and ability to plan and prioritize
  • Experience with Sailthru, our ESP, a plus
  • Experience with A/B and multi-variate testing
  • Experience with a data segmentation layer, a plus
  • Experience with a loyalty program, a plus

Please send all resumes to erin@mackweldon.com


 

Customer Service / Experience Expert

 

We’re looking for more smart, ambitious and talented people to join our Customer Experience team. Part-time, off-hours and full-time positions are available and an irregular work-week schedule of Thursday to Sunday, or Saturday to Tuesday, is possible.

As a Customer Experience Expert you’ll be directly responsible for making customers feel great about trying and wearing Mack Weldon products. At your disposal will be everything you need – we believe going above and beyond creates positive lasting relationships; this is more than customer service.  We rely on our Customer Experience Experts to reinforce our high standards personally, especially to customers who witness our mistakes. We believe each conversation with customers is a chance to be impressive and give them something to talk about.

So what’s that really mean? In this role:

You…

  • Enjoy creative problem solving and working across internal teams to answer a broad range of customer questions, issues and interests.
  • Will be the customer’s most important resource, available via email (and eventually live chat) to answer questions in a timely and thorough manner.
  • Have a flexible schedule and a “no task is too small” attitude – customers have all kinds of questions, at all times of the day. Quick, fun answers are often appreciated especially if they thoroughly resolve their issue or answer a question.
  • Thrive in a fast-paced, dynamic work environment with a colorful cast of characters.
  • Demonstrate your own personality as an extension of the brand’s. You’re a real human offering real help to real customers, not a robot. Have fun with it!
  • Have worked with customer service software such as Desk and/or Zendesk. Experience working with an ecommerce platform is a plus.
  • Will apply what you learn from direct customer feedback to provide insight to internal marketing, product and technology teams.
  • Appreciate working on a small team within a company that takes its work seriously, but not themselves.

We…

  • Value empathy, candor, intellectual curiosity, humor, patience and positive energy.
  • Appreciate creative problem solving and an entrepreneurial “I’ll figure this out” spirit.
  • Provide and encourage anything you need to surprise and delight customers with a high level of personal responsiveness.
  • Are a close-knit team that works hard and appreciates a work-life balance that isn’t one-size-fits all.

Please send all resumes to brianfesen@mackweldon.com