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Crown
10% off
20% off
free

Buy More, Save More.

We don't believe in sales; we believe in rewards. Every additional item in your cart means you're getting a better deal. Consider it our way of saying “thanks."

SHIPPING & RETURN POLICY


SHIPPING
Orders placed before 1pm each business day generally ship the same day. Please note that delivery estimates are based on averages, and your order may be delivered faster or slower.

   Shipping location   

   Order total   

   Shipping cost     

   Estimated delivery   

   Continental U.S.  

   < $50 

 

   > $50 

   $2.50 via USPS

 

   FREE via USPS

   3-7 business days 

 

   2-3 business days to East Coast   

   4-5 business days to West Coast   

   Alaska and Hawaii 

   < $50 

   >$50 

   $10 via USPS

   FREE via USPS

   6-7 business days

   6-7 business days

   Canada

   Flat rate 

   *$15

   1-2 weeks

*excluding duty/brokerage fees

 

Need your order quickly?

We can ship your order via FedEx Next Day service for $32—just select this option during checkout. Orders received before 11am EST will ship for next business day delivery.


International Orders

We currently only ship to the United States and Canada. Note that Canadian orders are subject to duty fees.


RETURNS
 

We can issue a full refund for orders returned within 30 days of purchase. All items must be unworn, unwashed, undamaged, and in their original packaging.

Please note: After your first pair, we cannot accept returns for underwear that have been tried on or removed from their packaging.  (Sanitary stuff, you get it.)
 

What is the Try On Guarantee?

You can’t know how comfortable our underwear is until you try it on.

If you don’t love your first pair, we’ll send you a different size, style, or we’ll issue a refund. For long underwear, we offer store credit. Plus you can keep the pair you tried. Just follow the instructions in the “My Account” section after receiving your order.

 

How do I exchange a gift?

For all holiday gifts, our standard 30 day return policy is extended until January 31st. To process an exchange, follow the 3-step process below.

  1. If you have a Mack Weldon account, you can skip to step two. All gift returns are given store credit, so you'll need a Mack Weldon account and you can create one here.

  2. Complete the Gift Return Form found under Account and we'll reply within 2-3 business days with a pre-paid shipping label and other instructions.

  3. Store credit will be added to your account after the item(s) have been received at our warehouse.

 

How do I set up a return or exchange? If you're in the United States:

  1. Log in and click Account

  2. Click Orders & Returns

  3. Click Return Items

  4. We’ll send you a free return shipping label. Attach it to your package and send back your order.

 

If you're in Canada:

  1. Complete steps 1 through 3 above to create your Return #.
     
  2. Unfortunately, we cannot offer free return shipping from Canada (we're working on it). In the meantime, include your original order number and Return # and mail your return to:
    Mack Weldon C/O QL
    235 Barnum Road
    Devens, MA 01434

    If you do not include the Return #, your refund cannot be automatically processed.


We’ll issue your refund or exchange within approximately 48 hours of receipt. Refunds typically appear on your credit card statement within 10 business days.


Have any questions? Email returns@mackweldon.com